Support
For anything about your routes, pay or your child’s bus, your transportation company’s office is the fastest help. For problems with the app itself, email support@halostop.com and include your company’s name and what you were trying to do.
Common questions
I forgot my password.
Ask your transportation company’s office. They can reset it from the People page and give you a temporary password.
I can’t see my child’s bus.
The bus appears once the driver starts the run. If your child isn’t listed at all, ask the transportation company to link your account to your child.
My child isn’t riding today.
Open the app, choose “Not riding today” under your child, and tap Tell driver.
The vehicle tablet says “Location is blocked”.
Open the tablet’s settings, find HaloStop, and allow location all the time. Your company’s device management may need to allow it too.
I forgot my tablet PIN.
The office can set a new PIN from your page under People.
How do I delete my account?
Open Account in the app and choose Delete account. See the privacy policy for what happens to records your employer must keep.